Tuesday, 24 December 2013

Christmas Update

Season’s Greetings, everyone!

This year has been an extremely successful year for us. Between August and December 2013, we have trained over 300 social workers, Occupational therapists and nurses on telecare and assistive technologies. We have helped some authorities to refresh and reenergise their telecare service resulting in some increasing their uptake by over 70%.

We have been keeping ourselves busy and have provided telecare and help to many people all while keeping a consistently high level of customer service; we have still not yet received a single complaint and our customers continue to recommend us as you can see from the Trading Standards website. For this, and other reasons, we have received a Business in You award nomination, a scheme led by BBC Dragon Den’s Deborah Meaden.

An addition to our team has seen productivity rise. Our newest member, Matthew, is a graduate with experience in customer service in both the UK and Japan. We hope to be able to use his skills in this area along with his technical knowledge to further benefit our customers and try our best to provide them with a safe service.

We are constantly striving to improve the lives of the vulnerable through telecare and are extremely delighted with our team for providing such a high level of service. Our continued efforts with local authorities and healthcare workers has allowed us to provide a valuable service to many across the UK and we will continue in our efforts to provide a safe and non-intrusive means of caring for the vulnerable.

The last thing on the agenda, and one of the main reasons for the timing of this post is to wish everyone a very merry Christmas and our best wishes for the New Year.

If you feel there is someone who can benefit from our telecare services and personal alarms, please refer them to our website or follow us on twitter @CareHarmony