Personal alarms for
the elderly and disabled people are designed to give peace of mind to those at
risk and their families and carers through their functions. Variety in types of
alarms, the way they’re marketed online and geo-location of the call centres
can make it difficult for carers to decide which system works best for their
loved ones. Based on our experience and talks with carers we’re highlighting 3 equally
important points that are crucial when purchasing an alarm for an elderly or
disabled relative:
1) The personal alarm
unit: The unit is one of the most important aspects of the service and they’re
expected to function reasonably well when required. The best way to find out
about the function of these devices is to ask providers the right questions.
The following questions can help:
-
Is two way communication possible on the
system? This is an important question to ask as some alarms will send a signal
to a call centre and an operator will call the person back on their telephone
or mobile. The call back will only add to the agony of the person in need of
help if they can’t walk to their telephone for various reasons.
- Is the microphone on the pendant or on the
unit? It is ideal to have the microphone on the pendant. However, current
versions have shortcomings. They may not be water-resistant. This prevents the
resident to use the device in one of the most hazardous places in the house –
bathroom. Also having the microphone on the pendant can substantially shorten
their battery life and make them heavier. So it is crucial to ensure the
pendant is water-resistant, has a relatively long battery life and is as light
as possible.
- How far is the range of the pendant from the
device? Most pendants have a typical range of 50 to 70 metres depending on the
buildings. However, the range can be extended. Some devices work using 3G or
mobile phone signals. Theoretically there is no limitation on their range as
they perform on their own rather than a personal alarm unit. However, there are
problems with them, for example, they may need to be charged regularly and
there can be problems with signals in some areas.
- Does the personal alarm unit have capacity for
additional sensors as the need of a client changes with aging? For example, a
smoke detector, a medication dispenser or a motion detection sensor. Some
providers may provide a unit with the right capacity but do not provide additional
sensors. It is advisable to find out how much they may approximately cost.
2) Call centre: theoretically
it doesn’t matter whether a call centre is based in the UK or abroad. However,
there can be substantial differences in the way a call centre is run in the UK
with one run in other parts of the world. It is absolutely crucial to ensure the
call centre is designed to deal with elderly people and have great
understanding of their problems. Relevant questions to ask are:
- What are your protocols for falls management?
What will you do if the operators couldn’t hear the resident? Will you stay on
line until help arrives? What will you do if none of the key contacts are
accessible?
- Does the call centre pick up low battery
warnings? If yes, how do you manage warnings?
- What is the call centre’s response rate? This
means how long will it take for an alarm to be answered by an operator. This is
usually measured within 60 seconds, 90 seconds or 180 seconds depending on the
number of alarms raised within a certain time. The response rate may change depending on the weather condition. Though it is important, how a call is handled when connected is
more important. The operators should be extremely reassuring and welcoming to
ensure clients use their pendants again when needs be.
3) Data: How the data
is collected, checked, monitored, kept and used to arrange help is extremely
important. Given the nature of this service they should be registered with Information
Commissioner’s Office as a data controller, have privacy and data protection
policies in place. If they are asking you to fill an online form that specific
page that is used to collect data should be appropriately secured. The page
should display a security certificate. One way to find out is to look for https://
in the address bar.
To see the range of services that we provide please visit:
our website